Landlord FAQs

 All perspective tenants are pre-screened before they are shown a vacant unit. We pre-screen for several items including current rent amount, income, credit score, pets, move-in date, etc. Finally, once the prospect has seen the unit, and would like to apply, they are required to do a criminal, credit and eviction check, along with previous landlord and employment verification.

 Our leasing team is focused on finding QUALITY tenants, so while we are eager to fill any vacancies you might have. We utilize the most efficient software to make the leasing process as seamless as possible. If a full turn of the unit is required, it usually takes between 30-60 days to complete the work AND get in a qualified tenant. Additionally, larger turns (remodels, etc.) may delay the process of bringing in a new tenant.

We disburse client net income (rent collected, plus security deposits, minus management/leasing fees and maintenance costs) monthly, on the 15th (or the next business day, if the 15th falls on a weekend or holiday).

During onboarding, we stipulate an agreed upon dollar threshold that is reasonable for repairs/maintenance. Any maintenance above the agreed upon threshold requires approval from the client.

One of the things we pride ourselves on is our relationship with tenants. We truly empathize with any tenant experiencing a hardship. Our team reaches out to tenants that are delinquent and uses a variety of strategies to help them not get too far behind on rent. One of which is creating payment plans with them, which allows the tenant to pay an additional agreed upon amount weekly, in order to attempt to remove the outstanding balance.